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Support
We're here to help! Whether you have a question, need assistance, or want to report an issue, we've got you covered.
Common Issues
Location Not Working
If the app isn't showing nearby venues:
- Check that you've granted location permission in your device settings
- Ensure Location Services are enabled on your device
- Try closing and reopening the app
Crowd Data Not Showing
If crowd levels aren't displaying:
- Ensure you have an active internet connection
- Some venues may not have crowd data available (Google doesn't track all locations)
- Try refreshing the venue details by pulling down on the screen
App Crashes or Freezes
If you're experiencing technical issues:
- Make sure you're running the latest version of CanGoNow from the App Store/Play Store
- Restart your device
- Clear the app cache in your device settings
- If the problem persists, email us with your device model and OS version
Incorrect Venue Information
If you notice incorrect details about a venue:
- Venue information comes from Google Places - you can suggest edits directly on Google Maps
- Accessibility data is verified when possible, but may not always be up-to-date
- Email us about significant errors and we'll investigate
Feature Requests
Have an idea for how we can improve CanGoNow? We'd love to hear it! Send your suggestions to support@cangonow.sg.
Report a Bug
Found a bug? Please email us with:
- Your device model and operating system version
- App version (found in Settings)
- Steps to reproduce the issue
- Screenshots if applicable
Other Resources
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